The customer’s always right, the customers are always delighted.
Retail rethinks are hard. You’ve got products to package, customers to serve, who’s got time to shake it all up? Redesigning retail experiences starts with a step back: what’s your position in the sector? Are your customers loyal? Do your products stand out? Are they widely available? Is your brand engaging? Are your staff on board? New name, position, tone of voice, interiors, packaging, products: we’ll help you reimagine customer experience, whether you make products or sell what others have made.